Shipping & Returns

Shipping Policy

Domestic orders (within Turkey) are typically shipped within 2-3 business day of completion of payment. International orders are shipped 2 times per week (this includes orders to APO/FPO addresses). Approximate door-to-door shipping time is as follows:

Domestic : Air Mail: 2-7 days (Via PTT - Turkish Post)

International : Air Mail: 7-21 days (Via PTT - Turkish POST)

We cannot be held responsible for loss or theft of items once they have been shipped. To help eliminate shipping problems, make sure the shipping address you have provided is complete and correctly spelled.

 

Return Policy

We do our best to ensure that you are happy with your purchase. Each item is carefully inspected before shipping to ensure that it meets our standards of quality.

All items in their original, unwashed and unaltered condition may be returned for any reason within 30 days for a refund of the price of the item or exchanged for an item of equal value. We cannot refund the original shipping price or the cost of return shipping, except in cases where the return is due to our error (see below).

If you receive an item that is defective, or if you are sent the wrong item, we will exchange the item for free of grant a full refund, including the shipping price and return shipping for the defective item. Customs charges and other fees or charges not specifically related to the shipping price are not refundable.

Refunds will be made via the same method by which payment was received. Refunds are granted once we receive the returned item. You will be notified when the returned item was receive and the replacement item or refund was sent. Be sure the returned item is wrapped and packaged securely to keep it from being damaged or soiled during shipping. We may not be able to refund an item that was improperly packaged.

For faster processing, please let us know the reason you are exchanging or returning the item. If you are returning a defective item, please indicate the nature and location of the defect.

We have no responsibility to re-send your parcel if your parcel returned to us uncollected. Customers can request to re-send the parcel, while all the shipping cost and handling charges will be charged from the customer. 

If you are unsure whether an item meets the conditions of our return policy, please e-mail ayzagursoy@gmail.com for more information.